Daily Life - Hotel Upgrade(0003)

A:  Good afternoon. What can I do for you?
B:  I'd like to check in please. I have a reservation under the name Anthony Roberts.
A:  All right R.O.B.E.R.T.S... Oh, Mr. Roberts we've been expecting you… and here is your keycard to the presidential suite.
B:  But there must be some mistake; my reservation was for a standard room.
A:  Are you sure? Let me double check .
B:  Yeah…Here, this is my confirmation number.
A:  You're right Mr. Roberts, there seems to be a mix-up, unfortunately we're overbooked at the moment .
B:  So…
A:  Not to worry. We're pleased to offer you a complimentary upgrade.
B:  Presidential suite baby!

Key Vocabulary

check inprinciple verb, infinitiveregister at a hotel or airport
under the namephrasename used for the reservation
reservationcommon noun, singularbooking
confirmationcommon noun, singularan approval, verification
mix-upcommon noun, singularconfusion
complimentary upgradephrasefree improvement of quality

Supplementary Vocabulary

check outverbpay and leave a hotel
bookingcommon noun, singularreservation
conciergecommon noun, singularhotel employee that helps guests
deluxe roomcommon noun, singularhotel room, better than standard
receiptcommon noun, singularpaper showing payment details