Daily Life - Returning A Product (C0299)

A:  Hi I would like to return this TV.
B:  Sure, do you have the receipt?
A:  Yeah here you go. Actually I also want to return this keyboard.
B:  Ok, may I ask what is the reason for returning these products?
A::  The TV flickers a lot when I am watching a movie and at times the image is not very clear.
B:  I see, and what about the keyboard?
A:  I spilled some coffee on it and now it won’t work.
B:  I am sorry sir, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.
A:  Fine! I don’t know why they make these things so delicate anyways.

Key Vocabulary

receipta piece of paper that proves you bought something
returngo back to the original place
keyboardcontroller device for computer
productthings that a company makes or sells
flickerto move to and fro; vibrate; quiver
spillto cause or allow to run or fall from a container
exchangegive something and receive something in return
defectivehaving a mistake or error
refundto get your money back
delicatefragile; easily damaged

Supplementary Vocabulary

complaintan expression of discontent
invoicea document issued by a seller to a buyer showing the goods or services supplied and money due
policya plan of action adopted or pursued by an individual, government, party, business
qualitydegree or standard of excellence
warrantyguarantee given to the purchaser by the dealer, manufacturer will make repairs or replace defective parts free of charge for a stated period of time.

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